Enfer Medical highly values client feedback as an integral component of our quality management systems. We actively encourage users to share their experiences, suggestions, or concerns through our dedicated feedback channels. This valuable input not only contributes to the enhancement of our services but is also a testament to our dedication to providing the best possible laboratory experience. Please take a moment to complete our Enfer Medical Feedback Form by clicking link below.
Complaints Process
Complaints will be acknowledged on receipt. Resolution of complaints will be undertaken within the shortest timeframe achievable. If resolution cannot be achieved within one month, the complainant will be notified.
The findings and corrective actions are documented in an investigation report, which is then shared with the client, from our Enfer Medical Quality Assurance Manager, within 14 days of the NC being raised. This transparent and proactive communication ensures clients are informed and reassured about the steps taken to address the issue.
Where a client needs to raise a complaint, they should contact one of the below:
- Quality Manager: Margaret Buggy (quality@enfermedical.ie)
- Operations Manager: Paul Simmons (paulsimmons@enfermedical.ie)
- Designated Client Service Contact: Mags Treacy (generalqueries@enfermedical.ie)
